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Flight booking procedures
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How can I book a domestic airline flight?
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To search for domestic tickets within Vietnam, please select the destination city,
arrival city, the dates and whether it is one-way or a return ticket. Then, please
select from the available price and schedule options and proceed to bookings.
Currently, we cannot check availability of these flights online. To inquire about
a flight, please either book the flight with payment information and we will wait
to charge you until after the flight has been confirmed, or contact us.
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How can I book an international airline flight?
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Currently we do not have a search for international flights (coming soon!), but
we can arrange flights that depart from Vietnam, Cambodia and Laos.
To inquire about these international flights, please contact us either by email
to info@indochinatravelservice.com or chat live with our sales executives. Please
remember to indicate destination, dates and flights. Upon reception of your request
we will advise you more details.
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How can I pay?
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We accept payment by cash, credit card and bank transfer.
Cash: We can receive cash payment advance in our office
Bank transfer: We will provide you with our banking details at
the time of confirmation of the booking.
Credit Card: We will only proceed with the payment after reconfirming
with you. For your protection, we will need you to sign the receipt of the credit
card payment upon delivery and verify with a legal identification (e.g. passport,
card’s copy) received before charging your credit card. We will inform you in advance
of purchase of any credit card fees that may apply. For international tickets, we
only accept the imprint method payment proceeded in our office in Hanoi or HCMC.
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When do I need to pay?
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Some airline carriers allow us to hold bookings for a limited period of time before
paying for the ticket and issuing it. Generally, all airline tickets must be paid
for before ticketing and delivery.
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What happens if I make a booking and then do not
confirm or pay?
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When you make an airline booking, we can hold the booking for a limited period of
time, which depends on the availability of the flight and the airline. If we have
not received confirmation from you after two emails or faxes, we will automatically
cancel the booking. If you confirm the booking but arrange to issue and pay the
ticket later, we will inform you of the deadline for payment. If you do not make
payment before this deadline, the booking will be automatically cancelled
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Cancellation –Amendment |
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What if need to cancel or change my itinerary?
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Unless tickets have not been issued, your reservation can be cancelled by notifying
us by email or phone. No charge will apply (same as for modification). Otherwise,
please contact us directly by phone if less than 24 hours in advance and by email
or phone if more than 24 hours in advance. Charges will depend on the policies of
the airline with which you are booked. We will inform the cancellation policy of
the airline before you purchase your tickets.
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Others |
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When is high season?
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Traditional high season starts 1st October and lasts until end of April.
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Do you have electronic air tickets?
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At present, domestic airlines originating from Vietnam issue E-tickets together
with few international flights departing from Vietnam, Laos and Cambodia. If an
electronic ticket is available, we will issue an electronic ticket instead of a
paper ticket, unless a paper ticket is specifically requested by the customer. Electronic
tickets will be emailed or faxed to the customer.
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How can I receive delivery of a paper airline ticket?
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The method and cost of delivery of ticket will depend on your location and your
preferences.
For customers in Hanoi and Ho Chi Minh City, we offer free delivery of your tickets
to your local residence or office address.
For customers in Vietnam but outside of Hanoi or Ho Chi Minh City, tickets will
be delivered by EMS at the customer’s expense.
For customers outside Vietnam, tickets can be purchased in advance and held for
delivery later to a hotel or resort or can be shipped internationally at the time
of purchase. For delayed delivery to a hotel or resort, a charge of $5.00 per delivery
will apply. International shipping is available by Federal Express, DHL or a local
provider within Vietnam at the customer’s choice, and all shipping fees will be
paid by the customer.
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Why are the prices not guaranteed for my booked
air itinerary?
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The airline reserves the rights to change the fares at any time; taxes and airport
fees can also be changed at any time. We will inform you of the fare at the time
that you inquire about the booking, but the fare is not guaranteed until the time
that you issue the ticket.
I just received my ticket and there is a problem with it. |
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What should I do?
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Please inform us immediately
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Can I make payment for someone else using a credit
card?
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Yes, you can. But for your security, we will need some supporting documents that
will be instructed very carefully.
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