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background-image: url(/ImagesHome/Menu.jpg); height: 32px"> <a href="/Link/" style="font-size: 13px; color: white; font-family: Times New Roman" title="Regional Tour, Regional Travel, Hotel">LINK </a> </td> <td style="background-image: url(/ImagesHome/Menu.jpg); width: 20px; height: 32px"> &nbsp; </td> </tr> </table> </td> </tr> </table> </td> </tr> <tr> <td style="padding: 10px;width:100%;"> <table border="0" cellpadding="0" cellspacing="0" style="width: 100%"> <tr> <td align="left" style="width: 100%; border: solid 1px #C1C0C0;" valign="top"> <table id="TABLE1" border="0" cellpadding="0" cellspacing="0" style="width: 100%;"> <tr> <td align="left" style="height: 38px; background-color: #ECECEC; padding-left: 15px;"> <span style="font-size: 17px; color: #45320A;">Flight FAQS </span> </td> </tr> </table> <table border="0" cellpadding="0" cellspacing="0" width="100%"> <tr> <td style="padding-right: 20px; padding-left: 20px; padding-bottom: 20px; padding-top: 20px; text-decoration: none"> <table border="0" cellpadding="0" cellspacing="0" style="line-height: 20px" width="100%"> <tr> <td> <a id="top" class="style2" name="top"><span class="style1" style="color: rgb(255, 0, 0); font-size: 14px; font-family: Arial;">Flight Booking Procedures - Payment</span></a></td> <td style="color: #000000"> </td> </tr> <tr style="color: #000000"> <td style="padding-left: 30px"> <a id="f1" class="style2" name="f1"><span style="color: #000000">How can I book a domestic airline flight?</span></a> </td> <td> <a alt="vietnam travel,vietnam hotel,vietnam tour,vietnam air" href="http://www.indochinatravelservice.com/flight/faqs/#top" title="vietnam travel,vietnam hotel,vietnam tour,vietnam air"><span style="text-decoration: underline"> Top</span></a></td> </tr> <tr style="text-decoration: underline"> <td style="padding-left: 30px"> To search for domestic tickets within Vietnam, please select the destination city, arrival city, the dates and whether it is one-way or a return ticket. Then, please select from the available price and schedule options and proceed to bookings. <br /> Currently, we cannot check availability of these flights online. To inquire about a flight, please either book the flight with payment information and we will wait to charge you until after the flight has been confirmed, or contact us. </td> <td> &nbsp;</td> </tr> <tr> <td colspan="2" style="height: 10px"> </td> </tr> <tr> <td class="style2" style="padding-left: 30px"> <a id="f2" class="style2" name="f2"><span style="color: #000000">How can I book an international airline flight?</span></a> </td> <td> <a alt="vietnam travel,vietnam hotel,vietnam tour,vietnam air" href="http://www.indochinatravelservice.com/flight/faqs/#top" title="vietnam travel,vietnam hotel,vietnam tour,vietnam air"><span style="text-decoration: underline"> Top</span></a></td> </tr> <tr style="text-decoration: underline"> <td style="padding-left: 30px"> Currently we do not have a search for international flights (coming soon!), but we can arrange flights that depart from Vietnam, Cambodia and Laos. <br /> To inquire about these international flights, please contact us either by email to info@indochinatravelservice.com or chat live with our sales executives. Please remember to indicate destination, dates and flights. Upon reception of your request we will advise you more details. </td> <td> &nbsp;</td> </tr> <tr> <td colspan="2" style="height: 10px"> </td> </tr> <tr> <td class="style2" style="padding-left: 30px"> <a id="f3" class="style2" name="f3"><span style="color: #000000">How can I pay?</span></a> </td> <td> <a alt="vietnam travel,vietnam hotel,vietnam tour,vietnam air" href="http://www.indochinatravelservice.com/flight/faqs/#top" title="vietnam travel,vietnam hotel,vietnam tour,vietnam air"><span style="text-decoration: underline"> Top</span></a></td> </tr> <tr style="text-decoration: underline"> <td style="padding-left: 30px"> We accept payment by cash, credit card and bank transfer.<br /> <strong>Cash:</strong> We can receive cash payment advance in our office<br /> <strong>Bank transfer</strong>: We will provide you with our banking details at the time of confirmation of the booking.<br /> <strong>Credit Card:</strong> We will only proceed with the payment after reconfirming with you. For your protection, we will need you to sign the receipt of the credit card payment upon delivery and verify with a legal identification (e.g. passport, card s copy) received before charging your credit card. We will inform you in advance of purchase of any credit card fees that may apply. For international tickets, we only accept the imprint method payment proceeded in our office in Hanoi or HCMC. </td> <td> &nbsp;</td> </tr> <tr> <td colspan="2" style="height: 10px"> </td> </tr> <tr> <td class="style2" style="padding-left: 30px"> <a id="f4" class="style2" name="f4"><span style="color: #000000">When do I need to pay?</span></a> </td> <td> <a alt="vietnam travel,vietnam hotel,vietnam tour,vietnam air" href="http://www.indochinatravelservice.com/flight/faqs/#top" title="vietnam travel,vietnam hotel,vietnam tour,vietnam air"><span style="text-decoration: underline"> Top</span></a></td> </tr> <tr style="text-decoration: underline"> <td style="padding-left: 30px"> Some airline carriers allow us to hold bookings for a limited period of time before paying for the ticket and issuing it. Generally, all airline tickets must be paid for before ticketing and delivery. </td> <td> &nbsp;</td> </tr> <tr> <td colspan="2" style="height: 10px"> </td> </tr> <tr> <td class="style2" style="padding-left: 30px"> <a id="f5" class="style2" name="f5"><span style="color: #000000">What happens if I make a booking and then do not confirm or pay?</span></a> </td> <td> <a alt="vietnam travel,vietnam hotel,vietnam tour,vietnam air" href="http://www.indochinatravelservice.com/flight/faqs/#top" title="vietnam travel,vietnam hotel,vietnam tour,vietnam air"><span style="text-decoration: underline"> Top</span></a></td> </tr> <tr style="text-decoration: underline"> <td style="padding-left: 30px"> When you make an airline booking, we can hold the booking for a limited period of time, which depends on the availability of the flight and the airline. If we have not received confirmation from you after two emails or faxes, we will automatically cancel the booking. If you confirm the booking but arrange to issue and pay the ticket later, we will inform you of the deadline for payment. If you do not make payment before this deadline, the booking will be automatically cancelled </td> <td> &nbsp;</td> </tr> <tr> <td colspan="2" style="height: 15px"> </td> </tr> <tr> <td class="style1"> <span class="style1" style="color: rgb(255, 0, 0); font-size: 14px; font-family: Arial;"> Cancellation  Amendment</span> </td> <td> </td> </tr> <tr> <td class="style2" style="padding-left: 30px"> <a id="f6" class="style2" name="f6"><span style="color: #000000">What if need to cancel or change my itinerary?</span></a> </td> <td> <a alt="vietnam travel,vietnam hotel,vietnam tour,vietnam air" href="http://www.indochinatravelservice.com/flight/faqs/#top" title="vietnam travel,vietnam hotel,vietnam tour,vietnam air"><span style="text-decoration: underline"> Top</span></a></td> </tr> <tr style="text-decoration: underline"> <td style="padding-left: 30px"> Unless tickets have not been issued, your reservation can be cancelled by notifying us by email or phone. No charge will apply (same as for modification). Otherwise, please contact us directly by phone if less than 24 hours in advance and by email or phone if more than 24 hours in advance. Charges will depend on the policies of the airline with which you are booked. We will inform the cancellation policy of the airline before you purchase your tickets. </td> <td> &nbsp;</td> </tr> <tr> <td colspan="2" style="height: 15px"> </td> </tr> <tr> <td class="style1"> <span class="style1" style="color: rgb(255, 0, 0); font-size: 14px; font-family: Arial;"> Others</span></td> <td> &nbsp;</td> </tr> <tr> <td class="style2" style="padding-left: 30px"> <a id="f7" class="style2" name="f7"><span style="color: #000000">When is high season?</span></a> </td> <td> <a alt="vietnam travel,vietnam hotel,vietnam tour,vietnam air" href="http://www.indochinatravelservice.com/flight/faqs/#top" title="vietnam travel,vietnam hotel,vietnam tour,vietnam air"><span style="text-decoration: underline"> Top</span></a></td> </tr> <tr style="text-decoration: underline"> <td style="padding-left: 30px"> Traditional high season starts 1st October and lasts until end of April. </td> <td> &nbsp;</td> </tr> <tr> <td colspan="2" style="height: 10px"> </td> </tr> <tr> <td class="style2" style="padding-left: 30px"> <a id="f8" class="style2" name="f8"><span style="color: #000000">Do you have electronic air tickets?</span></a> </td> <td> <a alt="vietnam travel,vietnam hotel,vietnam tour,vietnam air" href="http://www.indochinatravelservice.com/flight/faqs/#top" title="vietnam travel,vietnam hotel,vietnam tour,vietnam air"><span style="text-decoration: underline"> Top</span></a></td> </tr> <tr style="text-decoration: underline"> <td style="padding-left: 30px"> At present, domestic airlines originating from Vietnam issue E-tickets together with few international flights departing from Vietnam, Laos and Cambodia. If an electronic ticket is available, we will issue an electronic ticket instead of a paper ticket, unless a paper ticket is specifically requested by the customer. Electronic tickets will be emailed or faxed to the customer. </td> <td> &nbsp;</td> </tr> <tr> <td colspan="2" style="height: 10px"> </td> </tr> <tr> <td class="style2" style="padding-left: 30px"> <a id="f9" class="style2" name="f9"><span style="color: #000000">How can I receive delivery of a paper airline ticket?</span></a> </td> <td> <a alt="vietnam travel,vietnam hotel,vietnam tour,vietnam air" href="http://www.indochinatravelservice.com/flight/faqs/#top" title="vietnam travel,vietnam hotel,vietnam tour,vietnam air"><span style="text-decoration: underline"> Top</span></a></td> </tr> <tr style="text-decoration: underline"> <td style="padding-left: 30px"> The method and cost of delivery of ticket will depend on your location and your preferences.<br /> For customers in Hanoi and Ho Chi Minh City, we offer free delivery of your tickets to your local residence or office address. <br /> For customers in Vietnam but outside of Hanoi or Ho Chi Minh City, tickets will be delivered by EMS at the customer s expense. <br /> For customers outside Vietnam, tickets can be purchased in advance and held for delivery later to a hotel or resort or can be shipped internationally at the time of purchase. For delayed delivery to a hotel or resort, a charge of $5.00 per delivery will apply. International shipping is available by Federal Express, DHL or a local provider within Vietnam at the customer s choice, and all shipping fees will be paid by the customer. </td> <td> &nbsp;</td> </tr> <tr> <td colspan="2" style="height: 10px"> </td> </tr> <tr> <td class="style2" style="padding-left: 30px"> <a id="f10" class="style2" name="f10"><span style="color: #000000">Why are the prices not guaranteed for my booked air itinerary?</span></a> </td> <td> <a alt="vietnam travel,vietnam hotel,vietnam tour,vietnam air" href="http://www.indochinatravelservice.com/flight/faqs/#top" title="vietnam travel,vietnam hotel,vietnam tour,vietnam air"><span style="text-decoration: underline"> Top</span></a></td> </tr> <tr style="text-decoration: underline"> <td style="padding-left: 30px"> The airline reserves the rights to change the fares at any time; taxes and airport fees can also be changed at any time. We will inform you of the fare at the time that you inquire about the booking, but the fare is not guaranteed until the time that you issue the ticket. <br /> I just received my ticket and there is a problem with it.</td> <td> &nbsp;</td> </tr> <tr> <td colspan="2" style="height: 10px"> </td> </tr> <tr> <td class="style2" style="padding-left: 30px"> <a id="f11" class="style2" name="f11"><span style="color: #000000">What should I do?</span></a> </td> <td> <a alt="vietnam travel,vietnam hotel,vietnam tour,vietnam air" href="http://www.indochinatravelservice.com/flight/faqs/#top" title="vietnam travel,vietnam hotel,vietnam tour,vietnam air"><span style="text-decoration: underline"> Top</span></a></td> </tr> <tr style="text-decoration: underline"> <td style="padding-left: 30px"> Please inform us immediately </td> <td> &nbsp;</td> </tr> <tr> <td colspan="2" style="height: 10px"> </td> </tr> <tr> <td class="style2" style="padding-left: 30px"> <a id="f12" class="style2" name="f12"><span style="color: #000000">Can I make payment for someone else using a credit card?</span></a> </td> <td> <a alt="vietnam travel,vietnam hotel,vietnam tour,vietnam air" href="http://www.indochinatravelservice.com/flight/faqs/#top" title="vietnam travel,vietnam hotel,vietnam tour,vietnam air"><span style="text-decoration: underline"> Top</span></a></td> </tr> <tr style="text-decoration: underline"> <td style="padding-left: 30px"> Yes, you can. But for your security, we will need some supporting documents that will be instructed very carefully. </td> <td> &nbsp;</td> </tr> </table> </td> </tr> </table> </td> </tr> </table> </td> <td style="padding:10px;padding-left:0px;" valign="top"> <table border="0" cellpadding="0" cellspacing="0" style="width: 100%"> <tr> <td style="width: 100%; height: 254px; border: solid 1px #C1C0C0; background-color: #F1F1F1; padding: 3px; line-height: 18px;" valign="top"> <table border="0" cellpadding="1" cellspacing="0" style="width: 100%; background-color: White;"> <tr> <td colspan="2" style="padding-left: 15px; background-image: url('http://www.indochinatravelservice.com/imagesHome/flight/BgTitle.jpg'); background-repeat: no-repeat; width: 265; height: 28px; font-size: 15px; color: #850002;"> <span style="font-size: 15px; color: #850002;">Flight Information </span> </td> </tr> <tr> <td style="height:10px;" colspan="2"></td> </tr> <tr> <td style="padding-right: 5px; padding-left: 15px; vertical-align: middle; height: 15px;"> <img src="/ImagesHome/Flight/Cham.jpg" /> </td> <td style="width: 100%; height: 15px;"> <a href="http://www.indochinatravelservice.com/flight/domestic_flights_in_vietnam.html" style="color: #534913;">Domestic flights in Vietnam </a> </td> </tr> <tr> <td style="padding-right: 5px; padding-left: 15px; vertical-align: middle;"> <img src="/ImagesHome/Flight/Cham.jpg" /> </td> <td style="width: 100%"> <a href="http://www.indochinatravelservice.com/flight/international_flights_from_vietnam.html" style="color: #534913;">International flights from Vietnam </a> </td> </tr> <tr> <td style="padding-right: 5px; padding-left: 15px; vertical-align: middle;"> <img src="/ImagesHome/Flight/Cham.jpg" /> </td> <td style="width: 100%"> <a href="http://www.indochinatravelservice.com/flight/airlines_in_vietnam.html" style="color: #534913;"> Airlines in Vietnam </a> </td> </tr> <tr> <td style="padding-right: 5px; padding-left: 15px; vertical-align: middle;"> <img src="/ImagesHome/Flight/Cham.jpg" /> </td> <td style="width: 100%"> <a href="http://www.indochinatravelservice.com/flight/airports_in_vietnam.html" style="color: #534913;"> Airports in Vietnam</a> </td> </tr> <tr> <td style="padding-right: 5px; padding-left: 15px; vertical-align: middle; padding-top: 8px;"> <img src="/ImagesHome/Flight/Cham.jpg" /> </td> <td style="width: 100%; padding-top: 8px;"> <a href="http://www.indochinatravelservice.com/flight/domestic_flights_in_laos.html" style="color: #534913;">Domestic flights in Laos </a> </td> </tr> <tr> <td style="padding-right: 5px; padding-left: 15px; vertical-align: middle;"> <img src="/ImagesHome/Flight/Cham.jpg" /> </td> <td style="width: 100%"> <a href="http://www.indochinatravelservice.com/flight/international_flights_from_laos.html" style="color: #534913;">International flights from Laos</a> </td> </tr> <tr> <td style="padding-right: 5px; padding-left: 15px; vertical-align: middle;"> <img src="/ImagesHome/Flight/Cham.jpg" /> </td> <td style="width: 100%"> <a href="http://www.indochinatravelservice.com/flight/airlines_in_laos.html" style="color: #534913;"> Airlines in Laos</a> </td> </tr> <tr> <td style="padding-right: 5px; padding-left: 15px; vertical-align: middle;"> <img src="/ImagesHome/Flight/Cham.jpg" /> </td> <td style="width: 100%"> <a href="http://www.indochinatravelservice.com/flight/airports_in_laos.html" style="color: #534913;"> Airports in Laos </a> </td> </tr> <tr> <td style="padding-right: 5px; padding-top: 8px; padding-left: 15px; vertical-align: middle;"> <img src="/ImagesHome/Flight/Cham.jpg" /> </td> <td style="width: 100%; padding-top: 8px;"> <a href="http://www.indochinatravelservice.com/flight/domestic_flights_in_cambodia.html" style="color: #534913;">Domestic flights in Cambodia </a> </td> </tr> <tr> <td style="padding-right: 5px; padding-left: 15px; vertical-align: middle;"> <img src="/ImagesHome/Flight/Cham.jpg" /> </td> <td style="width: 100%"> <a href="http://www.indochinatravelservice.com/flight/international_flights_from_cambodia.html" style="color: #534913;">International flights from Cambodia</a> </td> </tr> <tr> <td style="padding-right: 5px; padding-left: 15px; vertical-align: middle;"> <img src="/ImagesHome/Flight/Cham.jpg" /> </td> <td style="width: 100%"> <a href="http://www.indochinatravelservice.com/flight/airlines_in_cambodia.html" style="color: #534913;">Airlines in Cambodia</a> </td> </tr> <tr> <td style="padding-right: 5px; padding-left: 15px; vertical-align: middle;"> <img src="/ImagesHome/Flight/Cham.jpg" /> </td> <td style="width: 100%"> <a href="http://www.indochinatravelservice.com/flight/airports_in_cambodia.html" style="color: #534913;">Airports in Cambodia</a> </td> </tr> <tr> <td colspan="2" style="height: 10px;"> </td> </tr> </table> </td> </tr> <tr> <td style="width: 100%; padding-top: 10px;"> <table border="0" cellpadding="0" cellspacing="0" style="width: 100%"> <tr> <td style="width: 100%; border: solid 1px #C1C0C0; background-color: #F1F1F1; padding: 3px; line-height: 20px;"> <table border="0" cellpadding="5" cellspacing="0" style="background-color: White; width: 100%;"> <tr> <td colspan="2" style="padding-left: 15px; background-image: url('/imagesHome/flight/BgTitle.jpg'); background-repeat: no-repeat; width: 265; height: 28px; font-size: 15px; color: #850002;" valign="middle"> <span style="font-size: 15px; color: #850002;">Flight FAQS </span> </td> </tr> <tr> <td style="padding-right: 3px; padding-left: 15px; vertical-align: middle;"> <img src="/ImagesHome/Flight/Cham.jpg" /> </td> <td align="left"> <a href="http://www.indochinatravelservice.com/flight/faqs/#f1" style="color: #534913;"> How can I book a domestic airline flight?</a> </td> </tr> <tr> <td style="padding-right: 3px; padding-top: 9px; padding-left: 15px; " valign="top"> <img src="/ImagesHome/Flight/Cham.jpg" /> </td> <td style="padding-top: 0px; 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